Shipping & Handling
RGOTHIC.COM ships worldwide to nearly every country across the globe, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.
Delivered
Order Successful
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
Processing
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-7 business days depending on stock availability.
Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.
If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.
Tracking Your Order
For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
We can deliver to these countries.：
United States （Shipping time: 10-15 Business day ）
|
Rate name |
Condition |
Price |
|
Expedited Shipping |
— |
$22.99 USD |
|
Standard Shipping |
$0.00–$19.99 |
$6.99 USD |
|
Standard Shipping |
$20.00–$38.99 |
$5.99 USD |
|
Standard Shipping |
$39.00–$48.99 |
$4.99 USD |
|
Standard Shipping |
$49.00–$98.99 |
$3.99 USD |
|
Standard Shipping |
$99.00 and up |
Free |
Canada （Shipping time: 10-15 Business day ）
|
Rate name |
Condition |
Price |
|
Standard Shipping |
$0.00–$19.99 |
$6.99 USD |
|
Standard Shipping |
$20.00–$38.99 |
$4.99 USD |
|
Standard Shipping |
$39.00–$98.99 |
$3.99 USD |
|
Standard Shipping |
$99.00 and up |
Free |
Italy （Shipping time: 10-15 Business day ）
|
Rate name |
Condition |
Price |
|
Standard Shipping |
$0.00–$58.99 |
$6.99 USD |
|
Standard Shipping |
$59.00–$98.99 |
$3.99 USD |
|
Standard Shipping |
$99.00 and up |
Free |
France（Shipping time: 10-15 Business day ）
|
Rate name |
Condition |
Price |
|
Standard Shipping |
$0.00–$19.99 |
$6.99 USD |
|
Standard Shipping |
$20.00–$98.99 |
$4.99 USD |
|
Standard Shipping |
$99.00 and up |
Free |
United Kingdom （Shipping time: 10-15 Business day ）
|
Rate name |
Condition |
Price |
|
Standard Shipping |
$0.00–$19.99 |
$5.99 USD |
|
Standard Shipping |
$20.00–$98.99 |
$3.99 USD |
|
Standard Shipping |
$99.00 and up |
Free |
Israel, Denmark, Croatia, Hungary, Indonesia, Luxembourg, Taiwan, Austria, Cyprus, Czechia, Latvia, Mexico, Norway, Belgium, Chile, Japan, New Zealand, Saudi Arabia, Singapore, Germany, Australia, Ireland, Poland, Sweden, Switzerland, Thailand, Finland, Peru, Malaysia, Malta, Netherlands, South Korea, Spain, United Arab Emirates, Greece（Shipping time: 10-15 Business day ）
|
Rate name |
Condition |
Price |
|
Standard Shipping |
$0.00–$98.99 |
$6.99 USD |
|
Standard Shipping |
$99.00 and up |
Free |
If your package is delayed, we will issue you a certain amount of coupons as compensation.
Tax And Duties
Tax
Kindly note that all packages are shipped from RGOTHIC Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country's Customs and shipping method. You may check with your local Customs Office for more information.
Notice For Argentina Customers
A tax ID number is required from Argentinian customers who select expedited shipping during the check-out. Please be sure to fill in your tax ID to avoid any clearance problems or delivery failures. Please refer the screen-shot below.
Contact Us
If any issue during the shipping time or after received the item, please feel free to rgothic@rosegal.com, our customer service representatives will offer you a satisfying solution.